Hometown Manor Privacy Practices & SMS Terms and Conditions

Effective Date: 04/01/2025

1. Information We Collect:

  • NameAddressPhone number

  • Email address

  • Health information (only as necessary to provide appropriate services)

  • Mobile phone number (for SMS communications)

  • Message content and delivery interaction history

2. How We Use Your Information:

  • Provide senior living services and support

  • Communicate regarding services, appointments, and billing

  • Share marketing information and wellness updates

  • Send appointment reminders and general service notifications via SMS

  • Improve our service quality and meet legal and compliance obligations

3. Sharing of Information:

  • We DO NOT SELL your personal information.

  • We may share information:

    • With service providers under confidentiality agreements

    • As required by law, regulation, or legal process

    • To protect the safety and security of our residents and operations

    • Mobile information shared will be strictly limited to service delivery and support purposes and will not be sold, rented, or shared for promotional purposes.

4. Security:

  • We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

5. Children's Privacy:

  • Our services are intended for individuals aged 13 and older. We do not knowingly collect personal information from children under 13.

6. Your Choices Regarding How We Use Your Information:

  • You may opt out of marketing communications at any time.

  • You may opt out of SMS communications at any time by replying STOP to any text message.

  • For assistance, you can also text HELP.

7. SMS Campaign Terms and Conditions:

  • Program Description

    • Hometown Manor offers SMS messaging services to provide:

      • Appointment reminders

      • Wellness tips

      • Updates about our services

      • Limited-time offers

      • Message frequency may vary depending on communication needs.

  • User Content

    • By subscribing to our SMS services, you confirm that:

      • You are the authorized user of the mobile phone or have the device owner's permission.

      • You are at least 18 years old or have obtained consent from a parent or guardian if under 18.

      • You agree to receive messages from Hometown Manor at the number provided.

  • Opt-Out and Help

    • To cancel the SMS service, text STOP to our number.

    • For assistance, text HELP or contact us at 📞 270-975-4663 or visit hometownmanor.com

  • Cost and Message Frequency

    • Standard message and data rates may apply.

    • Message frequency may vary.

  • Carrier Disclaimer

    • Participating carriers are not responsible for delayed or undelivered messages.

    • SMS delivery depends on your wireless service provider’s network and device compatibility.

  • Service Availability

    • We reserve the right to modify, suspend, or terminate the SMS service at any time without prior notice.

  • Privacy

    • We respect your privacy.

    • Our SMS messaging is governed by this Privacy Policy.

  • Limitation of Liability

    • Hometown Manor is not liable for any damages arising from the use of, or inability to use, our SMS messaging service.

  • Changes of Terms

    • We may revise these SMS Terms and Conditions from time to time. Continued participation after updates signifies your acceptance of the new terms.

8. Updates to This Privacy Policy:

  • We may update this policy periodically to reflect changes in our practices. When changes are made, we will revise the effective date at the top of this page.

9. Contact Us:

  • If you have any questions or concerns regarding this Privacy Policy or our SMS Terms and Conditions, please contact us:

    • 270-975-4663

    • hometownmanor.com

Contact Us to Tour One of Our Lovely Communities Today!

Call: (270) 975-4663

Our team is always looking for ways to exceed your expectations.

We believe in honesty and integrity and always prioritize your and your loved ones' needs in every aspect of our care. This is the foundation for Hometown Manor.